11. Shipping & Returns

We use a drop shipping company for printing and shipping our designs to you.

Since every product is made to order, we don’t accept returns or exchanges for buyer’s remorse, wrong size, or wrong color. If an order arrives damaged, defective, or misprinted, you can request a free reshipment or a refund; there is no need to send the item back. But we need you to take pictures of the damages defective or misprinted item and explain the issues in writing to be able to file a claims report. Please send those to us ASAP.

Once you’ve placed an order, you might no longer be able to edit the order details or cancel it.

If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available. We are not bound to make such modifications to your order, but we will do our best on a case-bycase basis. 

The risk of loss of, damage to and title for Products pass to you upon delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case WE will not make any refunds and will not resend the Product.

If carrier tracking indicates that a Product was lost in transit, you may make a written claim for replacement of the lost Product in compliance with our printer’s Return Policy. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to our printer’s investigation and sole discretion. We cannot guarantee delivery to P.O. boxes.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

Unclaimed returns get donated to charity after 30 days.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our Printer’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

WE do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore WE reserves rights to refuse returns at our sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

In Summary: 

What’s covered under our refund policy

You’re eligible for a free reshipment or refund if:

• The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).
• The design was misprinted (wrong placement, wrong colors, wrong item).
• The package was lost in transit.

For quality issues, you’ll need to provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing all of them together.

What’s not covered under our refund policy

We don’t offer a reshipment or refund if:

• The customer ordered the wrong size or color.
• The customer changed their mind after receiving the order.
• The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).

Need help?

Contact us at info@artistcafe.art for questions related to refunds and returns.